Improving customer service with smart data
At a glance
Ilmarinen can solve most of their customers’ questions with Caverion SmartView
Fast service
Caverion SmartView enables Ilmarinen to reply to customers quickly and efficiently
Customer needs
- Existing tools were difficult to use efficiently in customer service; immediate problem-solving was not possible
- Data was scattered in different systems and solving issues always required searching and gathering information from multiple locations
- Data was often in the wrong form to be used in customer service cases
Solutions
- The Caverion SmartView portal was developed for Ilmarinen using a co-operative model
- Customer service personnel can find everything they need in one place
- This means quick response to customers and issues can be solved on the spot
Ilmarinen in a nutshell
Ilmarinen is an employment pension company with EUR 46 billion in investment assets.